Your Theia Valo jewellery comes with a 1-year warranty covering material defects and production faults from your date of purchase. The prerequisite is that you, as the consumer, have purchased the jewellery at the Theia Valo Online Shop. The Warranty provider is Theia Valo Australia, Level 1, 530 Little Collins St, Melbourne, VIC 3000, Australia.

We will repair your Theia Valo jewellery within this one-year warranty period following the date of purchase free of charge. If a repair is not possible or the repair cost is too expensive, we will exchange the jewellery against jewellery of equal value free of charge. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as leather straps and satin ribbons, abuse or if the jewellery is damaged, for example during an accident. 

This guarantee does not replace or limit legal warranties in accordance with the valid laws.

You can send the defective jewellery back to our Office in Australia by post:

Theia Valo
Attn: Customer Service
Level 1, 530 Little Collins St
Melbourne VIC 3000
info@theiavalo.com.au

For your own security, we would like to point out that defective jewellery should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.